Q: What is ToysMaster?
A: ToysMaster is your one-stop destination for a wide variety of toys, games, and collectibles for kids of all ages. We bring you high-quality products from trusted brands, all designed to spark creativity and fun.
Q: How long does shipping take?
A: We aim to dispatch all orders within 1–2 business days. Delivery times vary depending on your location within Australia, but typically range from 2–7 business days.
Q: Do you offer international shipping?
A: Currently, we only ship within Australia.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email so you can follow your package in real-time.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover and other secure payment options.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we can assist with changes or cancellations. Please contact us as soon as possible at support sales@toysmaster.com.au.
Q: Are all items on your website in stock?
A: Yes, we only display products that are available and ready to ship. In rare cases of stock errors, we will notify you immediately.
Q: Do you sell licensed toys and official merchandise?
A: Absolutely! We stock toys and collectibles from well-known brands such as LEGO, Hot Wheels, Barbie, Marvel, and more.
Q: What is your return policy?
A: We offer a 5-day return window for unused, unopened items in their original packaging. Simply contact us with your order number and reason for return.
Q: What if I receive a damaged or wrong item?
A: We sincerely apologize! Please reach out within 5-days of delivery with photos, and we’ll resolve it with a replacement or full refund.
Q: How can I contact ToysMaster?
A: Our friendly support team is here to help! You can reach us by email at support sales@toysmaster.com.au or via our Contact Us page.
Q: How can I stay updated on new products and deals?
A: Join our newsletter or follow us on social media to get the latest updates, promotions, and toy trends.